Operational Support for Shipping

Operational Support is a proactive support service based on transaction and application monitoring, dedicated 1st and 2nd line support services for incident management as well as competent application and business consultants taking care of service and change requests.

  • Application monitoring
  • Business process control
  • 1st line service desk
  • 2nd line application support
  • Software lifecycle management
  • Health check
  • Ac hoc consulting
  • Upgrade projects
  • Implementation projects
  • Plant roll-out and plant implementation
  • Database build and new plant database
  • User training
  • Train the trainers

You will get access to all support and consulting resources in the Star organization world-wide, a web portal for self service and a complete overview of all tickets, a defined SLA (service level agreement) with a pre-defined response and resolution time and more benefits.

In order to help the client not only with pure incident and request related, a set of process management checks are implemented by utilizing the Star Analytics technology providing monitoring and early warning also for process and data inconsistency related errors or devations, based on customer defined target and threshold values.

Operational Support is delivered as a subscription service ranging from access to 1st line services to an all-inclusive application management contract where STAR takes full responsibiity for the entire EAM application portfolio.

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